Dave Fleet
JANUARY 9, 2012
In 2010 I managed 26 books; last year I managed 32. The Social Customer: How Brands Can Use Social CRM to Acquire, Monetize, and Retain Fans, Friends, and Followers ( here’s my review ). That’s one every two weeks. Stand-out books for me last year included: Fiction: The Hound of the Baskervilles.
Dave Fleet
JULY 5, 2010
In recent months we’ve seen several interesting moves within the social media monitoring/social CRM space. January 2010. February 2010. April 2010. April 2010. Acquired by. Jive Software. Scout Labs. Lithium Technologies. Note: CNW Group is a 76design client.
Dave Fleet
JUNE 28, 2010
When I put together my reading list for 2010, I included Putting the Public Back in Public Relations by the prolific Brian Solis as one of my 2010 “must reads.&# then explores some core basic facets of business social media covering: The social media mindset. Developing a corporate social media approach.
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