Akamai Marketing

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Tool Tuesday: Trunk.ly

Akamai Marketing

If you spend a lot of time on the computer and social networks specifically, sometimes you share a link you wished you’d saved. Or MAYBE you’d like to research a topic and see what links are being shared on that topic across several networks. Enter Trunk.ly. Its link aggregation.

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Who we areā€¦not what we are in social media

Akamai Marketing

Have you ever heard as I do, the sound of the wind blowing when you look at demographics for social networks? Here’s why: it doesn’t matter the age, gender, race, marital status or income of users on social networks because your talking to each of them. They are practically meaningless. Individually.

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Tool Tuesday: Twitter curation tools

Akamai Marketing

We use multiple social networking platforms, which have different audiences and expectations. Unlike a Twitter stream, these curation tools offer a way to collect a lot of information in a single place. Storify is another Twitter curation tool and a story-teller’s dream. Enter: Twitter curation.

Curation 255
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The Case for Active Users as Social Media Community Managers

Akamai Marketing

I start every class asking people to tell me what social networks they currently use. ” This prompted me to suggest during one of the social media certificate advisory meetings, that participants seeking a certificate MUST be willing to personally join the major social networks. But why is this important? .

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Why use social media for engaged customer service?

Akamai Marketing

On G+ none the less, the least populated social network out there (but with the highest geeks/post ratio). A couple of days earlier, I noticed this person from Sprout Social started following me. They had some road bumps, they apologized. It isn’t a federal case, everyone can move on. But they aren’t done.

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Social Media Complainers ā€“ your new BFF's

Akamai Marketing

My favorite tidbit of info: 68% of consumers who posted a complaint or negative review on a social networking or ratings/reviews site got a response. Now, recent news gives us empirical evidence about the opportunities businesses have with complainers. Of those, 18% turned into loyal customers and bought more. Holy SCHMOLY!

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Your Social Media Marketing Plan ā€“ Is The Goal Trust or Action?

Akamai Marketing

We know that humor is a powerful tool, especially in social media. Ads on social networks have a lower trust score than they do action score. It might be more powerful than cats, dare I say <GASP> However, humor is rarely what makes people take ACTION. And its really no surprise that word of mouth leads the pack.