Social Pros 26 – Richard Owen, Satmetrix
Convince & Convert
JULY 27, 2012
Radian6, I think, really pioneered that model internally and had really specific, amazing ways of triaging and handling inquiries. It turned out that there are certain algorithms that are capable of sort of synthesizing Net Promoter Score, out of social sentiment that’s expressed on the web so we could create a Net Promoter Score.
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