Sprout Social

JANUARY 16, 2024

It leverages natural language processing (NLP) to understand the context behind social media posts, reviews and feedback—much like a human but at a much faster rate and larger scale. Sprout Social Sprout Social offers all-in-one social media management solutions, including AI-powered listening and granular sentiment analysis.

Sentiment 93

Sentiment Analysis Tools API 93

Hootsuite

AUGUST 24, 2021

Collect feedback via surveys and social media, stay on top of the metrics and try to identify room for improvements. survey made up of just one or two questions. Simply, calculating your CSAT score means calculating a percentage based on the feedback you collected in the customer surveys. The CSAT score scale.

SMS 110

SMS Survey HootSuite Sentiment 110

Hootsuite

SEPTEMBER 7, 2021

Social CRM (customer relationship management) is becoming the expected standard for businesses of all sizes. Brands can no longer afford to use social media in isolation. The valuable insights gleaned from social interactions need to be available to all departments. That means social connections can become real leads.

Social CRM 129

Social CRM Strategy HootSuite Microsoft 129

Hootsuite

JULY 7, 2021

SMS marketing can be an effective complement to social marketing, allowing you to reach customers—and potential customers—in real-time with targeted and effective messaging. Let’s look at what SMS marketing is and how you can incorporate it into your marketing strategy. What is SMS marketing? What is SMS customer service?

SMS 142

SMS Marketing Retail HootSuite 142

Laurel Papworth

NOVEMBER 22, 2009

In this episode of Social Media Business podcast, the concept of freemium is introduced – what it is, how Flickr, LinkedIn, SecondLife are making millions of dollars from giving stuff away for free. Freemium Revenues: Social Media Business Ep.004 Social Media Monetization: Craigslist hits $100m (2).

Social Media 98

Social Media Social Networking Flickr Vimeo 98