SocMed Sean

OCTOBER 21, 2009

Now, add modern day blogs, tweets, text messages, forum posts, comments, status updates, videos, podcasts, and wiki posts to your list and what do you get? Instead, you’re going to need to stop dismissing social media (both internal and external) as a fad and start working on how to resolve the issue. More information?

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Repository Diagrams Wiki Microblogging 184

SocMed Sean

NOVEMBER 26, 2011

So, for those looking to build a career in social media, I thought I might share the story as one example of how to get a job in social media by using social media. Tools like knowledge bases, content management systems, enterprise search, blogs and wikis all played critical roles in the development of these systems.

Collaboration 258

Collaboration Committee Social Media Knowledge Base 258

SocMed Sean

JANUARY 21, 2019

Wikis, idea networks, blogs, and social Intranets are a great tools that can be used to encourage employees to share what they know. If your employees know how to solve the issues customers are experiencing, allow them to create re-usable solutions that call center reps can use. Provide your customers support in both channels.

ROI 269

ROI Social Media CSR Knowledge Base 269

SocMed Sean

DECEMBER 9, 2011

There are a lot of good images out there that are available for use under the Creative Commons license, so help our clients understand how to properly leverage content created by other people. Social Media trolls can be tough to handle sometimes. Photo courtesy of EirikSo on Flickr. 8 ) Trolls – Trolls are tough.

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Social Media Social CRM Creative Commons Sentiment 255