Direct Marketing Observations

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The customer experience slips through the cracks for Regal Entertainment Group

Direct Marketing Observations

You never know when groups, large groups, will take to social networks, large social networks and complain about your company. The Regal Entertainment Group operates the largest and most geographically diverse theatre circuit in the United States, consisting of 6,745 screens in 546 theatres in 38 states. Rainchecks? Something?

Groups 122
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The “other” types of social media users

Direct Marketing Observations

We have talked a lot about digital natives, immigrants, early adopters, lurkers and what not, but there is another group I’ve been tinkering with that I can easily add to the mix. Those are the one’s who join a social network without really vetting the users of that group. The good news?

Types 143
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10 social links you need to bookmark

Direct Marketing Observations

1) Here’s a cool little tool: Type in a brand name. 4) The Social Media Group this past week rolled out the “ Social Media RFP , which is essentially a working document on what companies of all sizes should be looking for when hiring a social media consultant or firm. We’re either creating it or consuming it.

RFP 218
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Content May Be King, BUT…Customers Rule!

Direct Marketing Observations

Guest Post from Chris Doster from Digital Response Marketing Group. All the “CMS” tools and knowledge you may drop on a client, all the technical jargon and “buzz words” may make you appear as the “King” (or Queen) of the Digital marketing world. were just getting started.

Content 184
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This week’s #Socialmedia Tweetchat Topic: Social and the New Model For Market Segmentation #sm48

Direct Marketing Observations

Market segmentation is more than what markers do with homogeneous products before deciding which actress to use in the commercial to best reach a desired consumer group. To explore ways by which to re-imagine consumer grouping, we must get past the traditional segmenting like demographics, geography, income, even behavioral.

Marketing 152
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The Ideal Skillset for a New Hire for an Agency

Direct Marketing Observations

In fact this exact discussion took place at Social South late in the Summer by a pretty smart group of folks worth following on Twitter. The group included Scott Schablow , Tom Martin , Jason Falls , David Griner , Beth Harte and myself. The ability to present in front of a group-speaking skills, remember them?

Skills 148
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The Empowered Consumer Needs An Empowered CPG

Direct Marketing Observations

Brian Solis from Altimeter Group used the term empathetic business models in a recent blog post titled, A Critical Path for Customer Relevance, Part 1 , and though it sounds good and I would like for all businesses to “be” that in the end.

Buy 143