Hootsuite

AUGUST 24, 2021

So a CSAT score is a customer service metric that reflects customer sentiment, experience and contentment with your brand. Turning a sentiment into a number involves creating a simple — and non-time consuming! Maybe the customer shares that sentiment via a social media post, a Google My Business review or a DM.

SMS 110

SMS Survey HootSuite Sentiment 110

Convince & Convert

FEBRUARY 11, 2010

February 11th, 2010 |Written By: Jay Baer | View Comments Tweet Guest post by Bob Dennis , freelance Web designer with experience in everything from audio production to social networking. More and more I'm seeing sentiments like: 'Developers can completely bypass Apple’s money-grubbing, dictatorial policies.&#

Social Media 114

Social Media Strategy Apple iPhone 114

Hootsuite

JULY 13, 2022

Use bots to: help guide your customers through the sales journey, for FAQ answers, and. This way, you’ll support your customer experience on social media. Hootsuite’s inbox is set up so you can view, respond to, or filter messages from different social networks (and even SMS messages). Source: Hootsuite.

Tips 107

Tips HootSuite Survey Template 107

Convince & Convert

SEPTEMBER 21, 2010

If barber shops were still driving consumer sentiment, I’d be writing this post about barber shop marketing. Social media is hard False. And that’s only because of the alphabet soup of social networks, lifestreams, sharing sites, etc. Be where your customers are. It’s not hard, it’s complicated.

Social Media 151

Social Media Strategy Consultant Web 2.0 151

Sprout Social

APRIL 6, 2023

Chatbots typically operate within SMS text, website chat windows and social messaging services—like Messenger, Twitter, Whatsapp and Instagram Direct—to receive and respond to messages. Additionally, your chat conversations will differ based on the pages, networks and channels your programs live on.

Marketing 82

Marketing Airlines Conversation Team 82