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Hurricane Sandy & Social Media: 5 Must-Reads

Firebelly

Hurricane Sandy: NYC tweets, Instagrams, and crowdsources an unfolding disaster. By Adi Robertson From tweets to SMS to data dumps, social media goes broad and deep in a disaster. ” A handy Web guide to tracking Hurricane Sandy.

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How is Facebook Going to Make it’s 1st Billion Dollars?

Atom Thought

I had an option of getting 10000 credits by sending a premium SMS. Related Posts: CrowdSourcing- The New Social Media Mantra to Sell Better! I had less money (virtual)- but great cards. My competition had 10 times more money (virtual) than me, but couldn’t have better cards than me. In the excitement and heat of game. Mobile Marketing!

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Is Twitter the Next Channel for Contact Centers?

Buzz Marketing for Technology

Twitter will be another feed along with IM and Email into a Contact Center (support questions may even be crowdsourced by non-CC employees) and will be one more channel that agents will have to deal with. Much like chat and SMS the era of communications becoming more and more synchronous is upon us. At least successful ones for sure!

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Keeping an Eye on Everything

Net-Savvy Executive

The map equivalent of a Twitter search is Ushahidi , a crowdsourced crisis monitoring platform that maps reports sent in my email, Twitter, SMS, and probably semaphore in the next version. Today, for example, they have a map that reports on humanitarian agencies in, and refugees leaving, Libya.