Chuck's Blog: Why Supporting Knowledge Workers Is Hard For IT
Buzz Marketing for Technology
JUNE 27, 2008
Im sure there are very precise definitions of these terms somewhere, but -- as a working proxy -- Id describe a "knowledge worker" as someone who primarily thinks, interacts, communicates, creates and organizes for a living -- and a "transactional worker" as one who primarily deals with predictable and routine workflows and processes. -
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