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How to Cut Costs with Your Own Support Community

Techipedia: Tamar Weinberg

Maintaining traditional channels like phone, email and live chat support are a must—but a solid support community can cut that burden drastically, saving you time and money. But good communities are more than support channels. An effective support community relies on members to generate much of the support. It’s Worked Before.

Cost 135
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Enterprise 2.0: social scorecard and social media karma

Laurel Papworth

Taking Badges Further: I use incentives to reward influencers in my online communities in three ways: Points for repetitive, ongoing and countable activity. ENTERPRISE : contributing to an unpopular wiki subject, logging in before 9am, talking like a pirate on pirate day. note: today most community software has a spam removal system).

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Learning via the Social Media Game

Bare Feet Studios

Create your own niche online social network with ready to use blogs, RSS feeds, forums and more. Do you have a community on the ground to support an online community? Or would you be better served to set up a community inside another social network? A wiki provides groups with collaborative publishing and work- space.

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70+ Resources on How to Start a WordPress Blog

Kikolani

It is also great for socializing and building your own community. text chat, 24-hour phone support, or forums). If you have blog content on other platforms, including WordPress.com, Blogger, Drupal, Joomla, or others, then you might want to consider importing it into your new WordPress site. Importing Your Content.

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eLearning & Deliberative Moments: The present and future of Personal Learning Environments (PLE)

Buzz Marketing for Technology

It was originally part of a class wiki. Resources include not only static text and media but also dynamic services and their artefacts, such as instant messaging, online forum and weblog conversations. Only some VLEs provide shared file areas and collaborative facilities like chat and discussion forums.

Web 2.0 165
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70+ Resources on How to Start a WordPress Blog

Kikolani

Have the best customer support options (do you prefer text chat, 24 hour phone support, or forums). If you have blog content on other platforms including WordPress.com, Blogger, Drupal, Joomla, or other blogging platforms, then you might want to consider importing it into your new WordPress site. Also recommended by WordPress.org.

WordPress 167