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How to Cut Costs with Your Own Support Community

Techipedia: Tamar Weinberg

Maintaining traditional channels like phone, email and live chat support are a must—but a solid support community can cut that burden drastically, saving you time and money. But good communities are more than support channels. An effective support community relies on members to generate much of the support. It’s Worked Before.

Cost 135
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Enterprise 2.0: social scorecard and social media karma

Laurel Papworth

Taking Badges Further: I use incentives to reward influencers in my online communities in three ways: Points for repetitive, ongoing and countable activity. ENTERPRISE : contributing to an unpopular wiki subject, logging in before 9am, talking like a pirate on pirate day. note: today most community software has a spam removal system).

Badge 108
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Learning via the Social Media Game

Bare Feet Studios

Do you have a community on the ground to support an online community? Or would you be better served to set up a community inside another social network? A wiki provides groups with collaborative publishing and work- space. Customer-generated reviews of products and services. You can interact with them directly.

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Being Lightweight: Tools We Use | Common Craft - Explanations In Plain English

Buzz Marketing for Technology

Web Site - Were fans of content management platforms like Drupal , Wordpress , etc. We love Twitter because its lightweight - its a direct line to part of our community that doesnt require clicking a link in email. Video: Wikis in Plain English 143. Anxiety is very heavy for us and we always want to reduce it. best practices.

Apparel 122
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Thirteen Tips for Effective Tagging

Buzz Marketing for Technology

Bear in mind that different people will bookmark the same site for different reasons: I might bookmark Terminus 1525 as a great example of a Drupal site, while you are saving it as a link to young Canadian artists. A wiki can help do the job. tagging practice is to embed yourself in a community of del.icio.us Jump to Content.

Tips 174
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eLearning & Deliberative Moments: The present and future of Personal Learning Environments (PLE)

Buzz Marketing for Technology

It was originally part of a class wiki. Hence, they prefer the more limited view of PLEs as a configurable extension to a VLE, especially when they continue to see themselves as the monopoly technology service providers for their learning community (eg online enrolment, email addresses). This prototype is called PLEX.

Web 2.0 165
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70+ Resources on How to Start a WordPress Blog

Kikolani

It is also great for socializing and building your own community. If you have blog content on other platforms, including WordPress.com, Blogger, Drupal, Joomla, or others, then you might want to consider importing it into your new WordPress site. However, if you want to set up a business site, I suggest WordPress.