Social Media Network Marketing

OCTOBER 15, 2010

Unlike traditional CRM, which creates vast internal databases of clients and prospects, social networking sites are external repositories of direct communication and indirect comments about businesses, products, people, experiences and an array of customer sentiment. Your turn: What is your take?

Social Media 101

Social Media Social CRM Repository Wiki 101

Social Media Network Marketing

OCTOBER 14, 2010

Their sentiment and 'nature of involvement' is what should drive the matrix and calculation of whether we are anyway close to brand loyalty or not. They have connected and never responded / commented / posted / shared / re-Tweeted etc. There would be different type of people. For instance we may have the 'dead group'.

Loyalty 103

Loyalty Sentiment URL Activities 103

Social Media Network Marketing

MAY 31, 2010

Unlike traditional CRM, which creates vast internal databases of clients and prospects, social networking sites are external repositories of direct communication and indirect comments about businesses, products, people, experiences and an array of customer sentiment. How To Tackle Negative Comments While Managing Com.

Social Media 62

Social Media Social CRM Reputation Widget 62