agora pulse

FEBRUARY 1, 2017

To build and maintain these relationships many businesses use social CRM tools. What is a “social CRM” and what does it do? When you say these two magic words, most of us start thinking of social CRM tools, instead of the actual process. The value of a social CRM tool.

Social CRM 60

Social CRM Avatar Groups Groups 60

Convince & Convert

APRIL 13, 2013

Why go through the emotional toil of calling someone out face-to-face when we can hide behind our avatars and mobile devices? Jay is the founder of [link] and host of the Social Pros podcast. Hotel managers have told me that they are seeing more Trip Advisor reviews than front desk complaints. Psychologically, it all adds up.

Social Media 147

Social Media Airlines Social CRM Avatar 147

Sprout Social

AUGUST 3, 2016

There are three ways to access the Facebook Contact View from the Smart Inbox : Within the message stream, click on a Facebook user’s avatar. Social CRM Tools Offer a Personalized Experience. Context Is Critical to Social Relationship Management. Accessing the Facebook Contact View in Sprout.

Social CRM 40

Social CRM Facebook Avatar Collaboration 40

Sprout Social

DECEMBER 8, 2016

Similar to our Facebook Contact View , there are three ways to access the Instagram Contact View from the Smart Inbox : Within the message stream, click on an Instagram user’s avatar. When responding to users on social media, context is everything. Click reply on any Instagram comment. Don’t Just Manage Comments, Build Relationships.

Engagement 40

Engagement Instagram Avatar Social CRM 40

Techipedia: Tamar Weinberg

APRIL 15, 2015

If you don’t know what Rapportive is, I’ll tell you here: Rapportive was (past tense) an excellent plugin that worked with Gmail and Chrome or Firefox to learn all social media associations with an email address. It was an internal social CRM of sorts. I want to know people, not just names and avatars.

Data 100

Data Tools Bookmarklet Social CRM 100

Convince & Convert

APRIL 28, 2010

Finding Your Influencers As noted in the study, the notion of true 1:1 marketing via social media is a bit of a fallacy. It’s really only possible in a reactive sense via social CRM, where individual complaints or questions can indeed be handled. On the How, I'd like to offer a different approach.

Social Media 147

Social Media Strategy Influencer Social CRM 147

Convince & Convert

MARCH 23, 2010

Even though we're all just the text of our name or a simple avatar/pic to each other, we're all real people inside. And thus, a relationship starts to grow. And like all relationships it has to be nurtured and such. In the case of today's internet. So yeah, adding a humanity to your posts works.

Social Media 119

Social Media Strategy Consultant RSS 119