Automotive Feedly Microblogging Social Networking 
Proactive Report
SEPTEMBER 21, 2010
How to apply your social media skills to both internal and external audiences. You need to be able to use blogs, microblogs, social networks, RSS feeds and other tools to connect internal stakeholders as well as reach out to, and build a community with, your customers and other external audiences.
Techipedia: Tamar Weinberg
MARCH 17, 2010
Social Media isn’t only Social Networks. Do the same thing for your social networks, and your other interactions. If a customer calls in to thank you personally, follow up with an appreciative email. Make their experience with you as sweet as possible. Sometimes it’s plain-old personal communication.
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