Proactive Report

SEPTEMBER 21, 2010

How to apply your social media skills to both internal and external audiences. You need to be able to use blogs, microblogs, social networks, RSS feeds and other tools to connect internal stakeholders as well as reach out to, and build a community with, your customers and other external audiences.

Social Media 91

Social Media Telecommunications Automotive Microblogging 91

Techipedia: Tamar Weinberg

MARCH 17, 2010

Social Media isn’t only Social Networks. Do the same thing for your social networks, and your other interactions. If a customer calls in to thank you personally, follow up with an appreciative email. Make their experience with you as sweet as possible. Sometimes it’s plain-old personal communication.

Communities 237

Communities Twitter Web 2.0 ROI 237

Webbiquity SMM

SEPTEMBER 8, 2010

Data junkies, stats addicts, web trivia buffs rejoice — here are a deluge of social media, search and other marketing research facts and figures from 50 articles and blog posts published so far in 2010. Which social networking site is used by 92% of senior marketing executives? While 28% of U.S.

Research 191

Research Social Media B2B Statistics 191