Convince & Convert

AUGUST 10, 2010

Personally, I had a problem with an airline recently. Knowing whether to respond to or ignore negative comments on a blog? McCann , Viral Heat Did you enjoy this blog post? But now, it’s not based on assumptions, we can categorize based on real data. I called and emailed, and received no response. Customer service?

Social CRM 134

Social CRM Influencer Klout Social Media 134

Convince & Convert

APRIL 28, 2010

Would the VP of Customer Satisfaction of Southwest Airlines have called Kevin Smith at home (after he was kicked off a plane for being too portly), if Kevin Smith did NOT have 1.6 Fly more miles, get priority seating on an airline. But now, social media is enabling companies to make influencer outreach a foundational marketing tactic.

Social Media 149

Social Media Strategy Influencer Social CRM 149

Convince & Convert

FEBRUARY 24, 2010

Southwest Airlines has to coordinate its marketing and customer service response, in real-time, create its own content on its blog and Twitter account, while also dealing with the media jackals. 6 Required Competencies for Social Organizations [link] – via @stuartfoster [link] Rachel McRoberts Hi Jay!

Compete 116

Compete Conference Organization Social CRM 116

Convince & Convert

APRIL 12, 2012

The case in point that I thought of when I read through this and read the blog posts online was that I thought about my Twitter audience and how much they complain about flights. To me that was what struck a chord is that social makes everything more transparent, both the good and the bad. What do you think about that?

Hotels 118

Hotels Instagram Authentication Social Media 118

Convince & Convert

JUNE 8, 2010

Skip to content Skip to navigation Skip to footer Convince and Convert Blog: Social Media Strategy and Social Media Consulting Social Media Strategy Blog Social Media Consulting Blog Social Media Consulting Speaking Newsletter Free Social Media Tools Twitter Interviews About Lijit Search Are You Ready for the Opportunity Economy?

Social Media 129

Social Media Foursquare Consultant Airlines 129

Convince & Convert

APRIL 27, 2010

Let me hear about it: View Comments | Subscribe To This Blog | Sign Up For Our Newsletter Share This Post: Similar Posts That You Might Enjoy: Why Are Companies Not Valuing Judgment As A Critical Element The More Things Change, The More Things Change Is Starbucks the Most Dangerous Competitor to Facebook?

Social Media 133

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Convince & Convert

JULY 9, 2010

Thank you RT @jaybaer Social media in action – great post from @pjhahn [link] [link] Barbara Dizon Good example choice, everyone loves Rashida RT @jaybaer: Social media in action – great post from @pjhahn [link] [link] Incept Wow Online Influencers With An In-Person Experience – Another awesome guest post on Jay Baer's Blog.

Influencer 123

Influencer Ustream Authentication Social CRM 123