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Social Media Customer Service: Everything You Need to Do it Well

Hootsuite

SEPTEMBER 8, 2020

Social media customer service means using social channels to provide efficient and effective customer service and support. Customers expect to be able to reach out to brands on social channels for help—and get a quick reply. Social media customer service stats. of them saying it’s their top choice.

Social Media

Social Media HootSuite Issues Team

Why Critics of Klout Are Missing the Big Picture

Convince & Convert

SEPTEMBER 11, 2011

Other than signing book deals, the favorite sport of the social media punditry these days seems to be bashing Klout. The pugilists are plentiful, and appear to be trying to win a merit badge for dismissiveness. But most social media types aren’t Paul Gillin. they shout. “It’s a bastardization!

Klout

Klout Nielsen Influencer Social CRM

Social Media Informer

Social Media Customer Service: Everything You Need to Do it Well

Why Critics of Klout Are Missing the Big Picture

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