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Social Media Customer Service: Everything You Need to Do it Well

Hootsuite

Social customer support increases customer confidence and loyalty. 57% of consumers said customer service increases brand loyalty. Your customer service team can likely address client questions faster and in more detail than your social marketing team could do. Thank you, that’s exactly what I needed!

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Why Critics of Klout Are Missing the Big Picture

Convince & Convert

The pugilists are plentiful, and appear to be trying to win a merit badge for dismissiveness. So much so that people (presumably sober) proclaimed that this was the future of marketing. Why do you think billions are invested every year in loyalty programs (tiered treatment) and credit scores (tiered treatment)?

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