Convince & Convert

AUGUST 24, 2010

The Revolution is Coming I don’t think I’ve announced it publicly yet, but the final title of the new book from Amber and me (coming in February, 2011) is: The Now Revolution: 7 Moves to Transform Your Business with Speed, Smarts and Social Media Many, many thanks to everyone who voted on possible titles, and provided suggestions. .&#

Social CRM 111

Social CRM Consultant MySpace Social Media 111

Convince & Convert

MAY 25, 2010

Looking forward to a repeat of the good times in 2011. Looking forward to a repeat of the good times in 2011. Looking forward to a repeat of the good times in 2011. Looking forward to a repeat of the good times in 2011. Looking forward to a repeat of the good times in 2011. Vegas, baby! Vegas, baby! Vegas, baby!

Marketing 124

Marketing Social CRM Conference Social Media 124

Convince & Convert

APRIL 12, 2012

That’s kind of the statistic. The nugget that they followed behind that is that the advent of the social web and social media and Facebook and Twitter and Instagram and everything else is that people have these bad service experiences with call centers. The primary alternate channel was the Web. Doubled in a year.

Hotels 119

Hotels Instagram Authentication Social Media 119

Convince & Convert

SEPTEMBER 21, 2010

The feeling of community, and “we’re all in this together&# is slipping away. Start-up Sticky Bits exhibited at the conference, and their version of QR with custom content, integrated statistics, and crowd-sourced notes may have real promise. Maybe I'll catch up with you all in 2011.

Social Media 128

Social Media Strategy Conference Eventful 128