Jeff Esposito
FEBRUARY 27, 2013
Last week a good friend posed a question in a social group about a company not getting back to her after tweeting to them about a duplicate charge. While I felt her pain, I went on a rant of my own about social CRM and the expectations that we have.
Jeff Esposito
JANUARY 5, 2012
IKEA Hosts Sleepover For 100 Lucky Facebook Fans – file this one under oddities from across the pond, while also being a good social campaign and listening to your community. But My Business Doesn’t Need A Social CRM – In this post, Joey Straw makes a great case for the reasons for companies to utilize a social CRM system.
Jeff Esposito
MARCH 2, 2011
If you have logged onto Twitter, Facebook, Yelp!, GetSatisfaction or blogged about a company either positively or negatively – you’ve shaped the way brands interact with their customers on the social web. I tend to stick to blogs, Twitter, Facebook, foursquare and SCVNGR.
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