What is a Customer Satisfaction (CSAT) Score? And Why Does it Matter?
Hootsuite
AUGUST 24, 2021
If you know where customers are having issues with your brand or its products, you can resolve pain points before you lose customer loyalty. If your brand is active on social, consider using Hootsuite ’s social listening streams. Consider implementing SMS marketing. What is a good CSAT score? Basically, it depends!
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