Convince & Convert

JANUARY 26, 2011

Social media will travel the same path. When every company has a Facebook page, and a Twitter account, and a blog, and a YouTube channel, and a Foursquare offer, and whatever else is coming along next, how are customers going to parse all of those invitations?

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Press Release Foursquare Social Media Travel 145

Convince & Convert

MARCH 28, 2012

To avoid the long hold times for a customer agent please consider using our self-service options on United.com or calling back later if you’re not traveling in the next 72 hours. We have been experiencing higher than normal call volumes over the last several days. Listen here ). Oh… the thick irony. Leveraging the “On Hold” Experience.

CSR 128

CSR Airlines Loyalty Hashtag 128

Convince & Convert

MARCH 28, 2012

To avoid the long hold times for a customer agent please consider using our self-service options on United.com or calling back later if you’re not traveling in the next 72 hours. We have been experiencing higher than normal call volumes over the last several days. Listen here ). Oh… the thick irony. Leveraging the “On Hold” Experience.

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CSR Airlines Loyalty Hashtag 127

Convince & Convert

JULY 28, 2010

Four high-rise hotels surround Starbucks like castle ramparts, each filled with caffeine-crazed travelers. for most business travelers, it’s also incredibly helpful. But Mike becomes memorable when he connects with a core truth of travelers–we're in unfamiliar territory and need good wayfinding.

Social Media 150

Social Media Strategy Consultant B2B 150

Convince & Convert

MARCH 3, 2010

Combined with the new geo-targeted social interaction tools like Foursquare and Gowalla, and the just over the horizon technology of QR codes , social graph portability and the “site-less&# Web (as Paul Gillin calls it ) is an area that smart agencies need to know now.

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Social Media Strategy CoTweet CoTweet 122

Convince & Convert

AUGUST 4, 2010

Ultimately they are likely losing three customers who travel a lot because of their social media responses, probably more from this than from the room problem – I can overlook an underpaid hourly staff member at the desk or cleaning service. They seem to get it.

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Social Media Strategy Comments Course 132

Convince & Convert

SEPTEMBER 21, 2010

NutshellMail See tomorrow’s post for a deeper look at this tool, but NutshellMail brings your social media activity to you via email, instead of you having to surf around and use tools to see what’s happening. Extremely handy while traveling, I also highly recommend Nutshell for casual social media users.

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Social Media Strategy Consultant Tweetdeck 167