Engagement FAQ Forums Technorati 
Laurel Papworth
MARCH 17, 2010
As you probably know, I believe that while marketing and PR want social networks to be about them and their needs, the customer usually has a specific question they want answered, best suited to Customer Service engaging on support and FAQ issues. From ATA website : ATA VIC Forum: Social Media & Your Centre — 15 Apr 2010.
Laurel Papworth
JUNE 27, 2010
What to do next: LANDING PAGE: This is where your FAQ, Tutorial or Welcome to Newcomers area shines. Of course it doesn’t work for engagement – it looks like the front page of a (passive) magazine cover, rather than a “come inside and meet the family&# community fan page. Any ideas out there? :p.
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Buzz Marketing for Technology
JUNE 27, 2008
link] Slide 30: the long tail of people Slide 31: Day of the Long Tail Peter Hirshberg, Chairman, Technorati [link] Slide 32: The three forces of the long tail â?£ And, like we all know, a successful KM strategy is one that combines into a perfect balance a focus on the people, on the tools and on the processes.â?? Knowledge Management 2.0â??
Webbiquity SMM
JANUARY 3, 2011
You must consistently create relevant compelling content,&# Martine Hunter presents seven tactics for re-engaging with a neglected blog, including refreshing old blog posts, turning news releases into blog articles, and enlisting guest bloggers to lighten the workload. and using the blog as your customer FAQ.
Techipedia: Tamar Weinberg
APRIL 28, 2010
Engaging on the Pages Themselves Let’s take another issue that more people can relate to. And now that I’m an admin of that client page , well, what if I wanted to engage on the actual page on behalf of myself? We have no resources available to us to remove the main person as the administrator. I can’t! We can hope!
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