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Measuring CSR: #measurePR with John Friedman

Waxing UnLyrical

John’s long been a proponent of measurable communications, and in addition to his pretty hectic day job (the man gets to fly between DC & Paris, France, so I don’t feel that bad for him), he’s cofounder of the Sustainable Business Network of Washington , and the Huffington Post’s CSR and sustainability blogger.

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Instagram Live Collaborations: Tips and Examples to Inspire You

agora pulse

A successful live video is at creating trust, sparking engagement, and driving sales. This can reinvigorate flagging engagement levels. You will get new fans, additional views, and greater engagement as your message will be amplified. Did your collaboration drive up engagement or conversions? Amplify reach. The Giveaway

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Please Aggravate Me: Is Gamifying Customer Service a Reality

Convince & Convert

In all, it took one hour…17 minutes…33 seconds for the CSR to work with another department to see if the flight I needed was available, get an updated ticket price, rebook the flight, and complete the transaction. Want to save your organization precious “human CSR capital?” Fantasy Dashboard: The Customer vs. the CSR.

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Please Aggravate Me: Is Gamifying Customer Service a Reality

Convince & Convert

In all, it took one hour…17 minutes…33 seconds for the CSR to work with another department to see if the flight I needed was available, get an updated ticket price, rebook the flight, and complete the transaction. Want to save your organization precious “human CSR capital?” Fantasy Dashboard: The Customer vs. the CSR.

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Important Tips for Pinterest Marketing 

The Realtime Report

For example, both Pinterest and Instagram business accounts give you resourceful insights on your account activity and engagement. This helps maintain engagement on your account and make you look active so more people will follow you. Make use of this new-found habit in people to increase engagement on your account.

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What (and When) to Post on Facebook

agora pulse

You need to engage your fans, grow new ones, generate leads, increase web traffic , and manage your online customer service. Here’s one we recently ran at Contentworks Agency which got a good organic engagement. MondayMotivation is a great hashtag to use today. All this involves posting the right content at the right times.

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Auto Brands Comparison Report

Unmetric

Here we’ve taken a look at what some of the top brands in the industry do to keep their community engaged and how their efforts compare. Though a car launch is big enough to engage your audience, brands need to strategize smartly to get noticed. On Twitter, tweets about MX-5 engaged best for the brand. Mazda - MX-5 Miata.