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What’s Social’s True Value to Business? We Asked 2,162 Marketers.

Hootsuite

Relationships develop with sustained engagements that lead to conversations across multiple channels. Through social listening you can get real-time insights into shifting trends, consumer sentiment, competitive intelligence, and risks to brand reputation. “There isn’t a wall between internal and external.”.

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How to Use Social Media for Crisis Communications and Emergency Management

Hootsuite

For teams working at the center of a crisis (say, government social media teams or health care professionals ) social platforms are one of the top ways to get authoritative information to the population, fast. Brands can’t ignore these conversations, but participation must be approached with care. Source: @Chiquita.