Remove Brands Remove CSR Remove Loyalty Remove Questions
article thumbnail

Please Aggravate Me: Is Gamifying Customer Service a Reality

Convince & Convert

She is also founder and principal of Genuine Media, a marketing agency that helps clients build their individual and brand reputation through social media. After answering four or five questions, I was placed on hold 22 minutes or so before reaching a live agent. Want to save your organization precious “human CSR capital?”

CSR 129
article thumbnail

Please Aggravate Me: Is Gamifying Customer Service a Reality

Convince & Convert

She is also founder and principal of Genuine Media, a marketing agency that helps clients build their individual and brand reputation through social media. After answering four or five questions, I was placed on hold 22 minutes or so before reaching a live agent. Want to save your organization precious “human CSR capital?”

CSR 128
article thumbnail

Samsung’s Social Media Strategy: Widespread Reach With Curated Content

Keyhole.co

Today, Samsung is a globally leading smartphone manufacturer, overshadowing other brands in terms of usage and number of units sold. All their social media accounts actively put up new posts and stories, which elevates their brand image and value. This blog inspects how Samsung’s social media strategy furthers its dynamic marketing.

article thumbnail

How to Develop an Authentic eCommerce Brand to Drive Holiday Sales

Pixlee

One reason for this is that consumers trust in marketers and brands is at an all-time low, according to a recent Forrester report. The onslaught of online advertising in recent years, plus data breaches and scandals, have only pushed consumers further from the brands who are trying to reach them. Define your brand mission statement.

article thumbnail

Convince and Convert Blog: Social Media Strategy and Social Media.

Convince & Convert

Take a look at the company’s philanthropic endeavors and cause-related initiatives, especially in the area of Corporate Social Responsibility (CSR). Be Committed to CSR As mentioned, it’s critical to be transparent when it comes to a company’s CSR program, especially when harnessing social networking platforms. Don’t be Shy.

CSR 139
article thumbnail

Convince and Convert Blog: Social Media Strategy and Social Media.

Convince & Convert

You just have to put on your customer glasses for a while and think through all the questions, confusions, and frustrations they may have at each stage. is a critical question on par with “does this room have bed bugs?&# Have them document EVERY question they receive. You can be helpful, too. Ask your customers directly.

article thumbnail

7 Social Media Trends You Need to Add to Your 2017 Strategy

Rebekah Radice

Create a branded experience from your logo to colors, fonts, message and more across all channels. Although Facebook Live is still the most popular live video channel, other brands are rising in the ranks. One of the best brands on Snapchat right now is Warby Parker, the eyeglass frame maker. And the good news?

Trends 146