Convince & Convert

MARCH 28, 2012

After answering four or five questions, I was placed on hold 22 minutes or so before reaching a live agent. In all, it took one hour…17 minutes…33 seconds for the CSR to work with another department to see if the flight I needed was available, get an updated ticket price, rebook the flight, and complete the transaction.

CSR 128

CSR Airlines Loyalty Hashtag 128

Convince & Convert

MARCH 28, 2012

After answering four or five questions, I was placed on hold 22 minutes or so before reaching a live agent. In all, it took one hour…17 minutes…33 seconds for the CSR to work with another department to see if the flight I needed was available, get an updated ticket price, rebook the flight, and complete the transaction.

CSR 127

CSR Airlines Loyalty Hashtag 127

Keyhole.co

NOVEMBER 27, 2023

Supporting social change initiatives There was a time when brands used to pass off doing the bare minimum in the name of CSR initiatives — purely for building a certain image. How does Samsung build and maintain brand loyalty through social media platforms? How does Samsung utilize social media to engage with customers?

Curation 52

Curation Social Media Strategy Content 52

Convince & Convert

JULY 6, 2010

Take a look at the company’s philanthropic endeavors and cause-related initiatives, especially in the area of Corporate Social Responsibility (CSR). Be Committed to CSR As mentioned, it’s critical to be transparent when it comes to a company’s CSR program, especially when harnessing social networking platforms. Don’t be Shy.

CSR 138

CSR Social Media Strategy Consultant 138

Pixlee

OCTOBER 24, 2018

The 2017 Cone Communications CSR Study found that: 78% of Americans want companies to address social justice issues. Ultimately, this cross-promotion is valuable for both parties, allowing you to drive awareness and brand loyalty at the same time. The question is: how can you be more transparent on social media?

Authentication 42

Authentication Brands CSR Hotels 42

Convince & Convert

JULY 28, 2010

You just have to put on your customer glasses for a while and think through all the questions, confusions, and frustrations they may have at each stage. is a critical question on par with “does this room have bed bugs?&# Have them document EVERY question they receive. You can be helpful, too. Ask your customers directly.

Social Media 150

Social Media Strategy Consultant B2B 150

Rebekah Radice

DECEMBER 5, 2016

It works to increase customer loyalty with the understanding that it’s much easier and less expensive to maintain customers than find new ones. Interactions: Provide answers to all your customers’ common questions on their preferred social media channels, in friendly language. And make sure your tech support is flawless!

Trends 146

Trends Social Media Strategy CSR 146