Sprout Social

JUNE 26, 2023

Conducting interviews with individual users or focus groups Analyze customer support tickets and online reviews to get insight into satisfaction levels. Enhance mobile capabilities At least 85% of time spent on smartphones is spent using apps. Talk to stakeholders who regularly interact with customers.

Loyalty 121

Loyalty Retail Data Strategy 121

Idaconcpts

AUGUST 9, 2010

For example, would people in the 1940′s expect a bank to be open on Saturday or Sunday? Take a look at this testimonial from a participant in a focus group on airlines: You know, I have a dry cleaner at the end of my street. Then take a look at the recent Virgin Mobile ads in August 2010. – Conclusion.

Airlines 117

Airlines Wireless Insurance Technorati 117

Convince & Convert

JUNE 16, 2010

And exceptional businesses are realizing tangible, meaningful outcomes using social media & mobile marketing. The Secret Sauce Is Relevance I’m noticing common themes among social media successes like BBVA bank. They focus on fostering customer behaviors that lead to profitability.

Social Media 119

Social Media Strategy Mobile Consultant 119