article thumbnail

Post Performance Report: Brands transforming social customer care

Sprout Social

So this month we scoured the internet looking for brands across industries—from pet products to business software to car insurance—who shine when responding on social. Each of these brands deliver A+ customer care , which translates to increased awareness, brand loyalty, positive sentiment and revenue.

Report 66
article thumbnail

Employee engagement: how to keep workers engaged in a meaningful way

Sprout Social

Engagement can be measured through quantitative data (think: productivity) and/or quantitative factors such as emotions, loyalty and satisfaction. Improving engagement not only represents a big-picture business benefit but also serves to help companies in hypercompetitive industries stand out from the crowd.

article thumbnail

Enterprise 2.0: social scorecard and social media karma

Laurel Papworth

They may well overturn the industrial revolution into a employee revolution. Atlassian Confluence wiki karma. If we give points to customers for loyalty and service in ecommerce systems why can’t we reward employees for the same behaviours? That reminds me: tell HR and Legal what you are doing. I kid you not.

Badge 108