Sprout Social

APRIL 17, 2024

NLP works synergistically with functions such as machine learning algorithms and predictive analytics. Multi-platform integration Customers engage with businesses online in many ways, such as through messaging apps, social media and websites.

Hubspot 101

Hubspot Template Templates API 101

Sprout Social

JANUARY 10, 2024

Turning a negative situation into a positive outcome will help win their loyalty and maybe even earn your brand public praise on social media. For example, social listening tools powered by conversational analytics help brands monitor hashtags and feedback to quickly identify negative comments and respond.

Reputation 99

Reputation System Brands Knowledge Base 99

The Realtime Report

JUNE 15, 2021

One way to be proactive in supporting customers is by creating a knowledge base for the questions that they may ask before and after their transaction with you. Anticipating the answers to the FAQs your customers may have is an effective way of providing efficient customer support. Seek Feedback. Make Sure to Follow Through.

Tips 103

Tips Survey FAQ Knowledge Base 103

Convince & Convert

AUGUST 18, 2010

But, under pressure from digital and advertising agencies each looking to be the driver of the social media express, PR firms are sometimes turning over inquisitional rocks that do not portray them as strategic caretakers of brands’ social presences. How can we convince our clients that we’re good at social media?

Questions 162

Questions Social Media Consultant Education 162

Sprout Social

JANUARY 5, 2023

With social listening, you can finally know exactly what your customers need without digging around endlessly for answers. Consumer conversations are more transparent than ever in the age of social media. This includes: Topics and trends that your customer base is passionate about. The value of social listening.

Social Media 81

Social Media Sentiment Hashtag Analysis 81