Social Pros 26 – Richard Owen, Satmetrix
Convince & Convert
JULY 27, 2012
I picked up a nasty cold when I was gone for last Monday’s show unfortunately, but I’m pressing through with the help of a crowdsourced regiment from Facebook. Radian6, I think, really pioneered that model internally and had really specific, amazing ways of triaging and handling inquiries. Listen Now. Richard: Absolutely.
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