Josh S Peters

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Dear United Airlines, Invest your money where you really need it. Customer Service

Josh S Peters

It’s still used as an example of gold star customer dis-service and was something that easily could have been avoided. I even reached out on Twitter to the seemingly active United Twitter feed with absolutely no reply. There is no one at the other end of that phone. We all remember the United Breaks Guitars fiasco right?

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Using Social Media in a Brand Marketing Campaign

Josh S Peters

Managing a Social Media Brand Marketing Campaign Depending on how active your niche and customers are online you might need more than one person working on it. Let’s use Twitter as the example in this one. For Twitter you might need to use Co-Tweet or segment your Twitter strategy and have separate accounts for each.

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