Jake's Take: Comcast Cares & You Can Too
Firebelly
MAY 27, 2010
A BusinessWeek article published in 2009 chronicles Eliason’s day at the company - reading and responding to the disgruntled customers on Twitter. Many companies are hiring people specifically to track these comments and respond appropriately.It Comcast’s Frank Eliason started using Twitter to respond to customers in 2008.
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