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NPS: What is a Net Promoter Score and Why Should You Care?

Hootsuite

Reichheld spent about two years researching survey questions that would link customer behaviour, such as referring and purchasing products, with business growth. Regardless of how you score, conducting regular NPS surveys should reveal the precise interactions that create your promoters and your detractors. Source: MailChimp.

Survey 105
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From Shared Databases to Communities of Practice: A Taxonomy of Collaboratories

Buzz Marketing for Technology

Dataset and Sampling Methods. Kuhn (1963) showed how scientific peer groups determine what theories will be accepted as well as make more mundane judgments about what papers will be published and what grants will be funded. Dataset and Sampling Methods. School of Information. University of Michigan. Introduction. Conclusions.

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Get Social Media Right: Five Things you Just Can’t Miss

ProBlogger

At least 72% of people surveyed by HootSuite state that they are likely to buy from a company they first interacted on Twitter, for instance. For every specific content asset, how long does it take to create and publish/. How many different types of content are produced and published for a specific period of time?