IBM SJ 45-4 | Ethnographic study of collaborative knowledge work
Buzz Marketing for Technology
JUNE 27, 2008
” Some processes were carried out exclusively by e-mail or instant messaging. Recreating the message trail involved searching and filtering the e-mail many different ways to ensure that the most recent information was captured. Most participants find this distracting. 17 Olson et al. 19 Muller et al. Cited references.
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