Janet Fouts

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When Social Customer Service Fails

Janet Fouts

If you read my blog regularly you know that I love a good customer service experience, and having been in the hotel and restaurant industry for many years I know a thing or two about how it all runs. Yeah, all good hotel staff is. We arrived at the hotel in the middle of the night after a long delay due to a storm in Dallas.

Hotels 148
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On Twitter, Social Listening and Southern Hospitality

Janet Fouts

I just got back from a trip to Atlanta where I did some training on social media with a group of fortune 50 corporate travel partners for a major banking institution. It was a social media speaker’s dream, as the next day I was to talk about how to use social media when you’re traveling. Gosh, really?

Storify 128
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Tech and sanity – You can have both!

Janet Fouts

I take conference calls on the treadmill, in a hotel lobby, at a conference or sometimes on my horse. So if you’re wondering how I can hike and kayak, travel for speaking gigs, ride my horse, attend conferences and still get my job done, it’s the tech and an awesome team that enables me to work smarter!

HootSuite 137