Firebelly

NOVEMBER 15, 2012

Everyone has their travel horror story to share — the obnoxious front desk clerk, flight delays, or whatever form of unexpected aggravation. Worse, I somehow lost my credit card between the airport and the hotel. The clerk wouldn’t let me check-in, citing hotel policy. account=hotels&page=industry.

Social Media 241

Social Media Hotels Retail Airlines 241

Pixlee

JANUARY 19, 2017

That's followed by cars (54%), major appliances (53%), mobile phones (46%), hotels (45%), and travel plans (40%). 65% of social media users from ages 18 - 24 evaluate information that is shared on social networks when making a purchasing decision. UGC and Millennials.

UGC 41

UGC Content Loyalty Travel 41

Convince & Convert

MARCH 28, 2012

To avoid the long hold times for a customer agent please consider using our self-service options on United.com or calling back later if you’re not traveling in the next 72 hours. We have been experiencing higher than normal call volumes over the last several days. Listen here ). Oh… the thick irony.

CSR 127

CSR Airlines Loyalty Hashtag 127

Convince & Convert

MARCH 28, 2012

To avoid the long hold times for a customer agent please consider using our self-service options on United.com or calling back later if you’re not traveling in the next 72 hours. We have been experiencing higher than normal call volumes over the last several days. Listen here ). Oh… the thick irony.

CSR 126

CSR Airlines Loyalty Hashtag 126

Convince & Convert

FEBRUARY 24, 2010

Manage Expectations Brandie Feuer is Director of Marketing for the Tropicana Hotel in Las Vegas. Otherwise, you’ll never be able to move fast enough if you’re trying to ponder your options in real-time.

Compete 115

Compete Conference Organization Social CRM 115

Convince & Convert

JULY 28, 2010

Four high-rise hotels surround Starbucks like castle ramparts, each filled with caffeine-crazed travelers. At least 50% of all hotel rooms (hundreds) have windows that look out directly on the Starbucks roof logo. for most business travelers, it’s also incredibly helpful. You can be helpful, too.

Social Media 148

Social Media Strategy Consultant B2B 148

Convince & Convert

AUGUST 4, 2010

Ultimately they are likely losing three customers who travel a lot because of their social media responses, probably more from this than from the room problem – I can overlook an underpaid hourly staff member at the desk or cleaning service. They seem to get it. Still no contact from customer service.

Social Media 130

Social Media Strategy Comments Course 130