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The Complete Guide to Using Facebook Chatbots for Business

Hootsuite

Don’t limit your Messenger bots for Facebook to customer service requests. If the bot needs time to process a request, use the typing indicator (three dots) to make sure your customer knows things are still happening, as seen in this example from Tiffany & Co. Source: La Vie en Rose. Request a Heyday Demo.

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7 Types of Social Media Interactions (and How To Handle Them)

Hootsuite

Social media marketers aren’t just posting great content — they’re engaging with followers, routing incoming requests, responding to tags, and so much more. One survey found that customers spend 20-40% more with companies that respond to customer service requests on social media. Book a Demo 4.

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