Buzz Marketing for Technology

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Social Media and the Contact Center for Dummies (Wiley)

Buzz Marketing for Technology

One of the biggest challenges for organizations today is managing the flow of information about their brands, products, and services that occurs in social media channels, including microblogs (such as Twitter), social networking sites (such as Facebook), blogs, and online forums. Tweet This! Share this on Facebook. Share this on Linkedin.

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Social Media for the Boardroom

Buzz Marketing for Technology

They identified around 60 Million conversations (per year) across blogs, microblogs such as Twitter, discussion forums and social networks like Facebook and other enabling technologies such as YouTube, Vimeo and Flickr relating to Energy. Email this to a friend? Subscribe to the comments for this post? Share this on Facebook. Tweet This!

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Social Media Listening for B2B Marketing

Buzz Marketing for Technology

One of the biggest challenges for organizations today is managing the flow of information about their brands, products, and services that occurs in social media channels, including microblogs (such as Twitter), social networking sites (such as Facebook), blogs, and online forums. Tweet This! Share this on Facebook. Share this on Linkedin.

B2B 206
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Social Customer Support delivers Strong ROI

Buzz Marketing for Technology

Tactics like providing free support forums, peer to peer collaboration and discussion threads on social networks and support through microblogging can act as a string of defensive before a person calls into you contact center which is the highest cost support vehicle any company can have. Tweet This! Share this on Facebook.

ROI 198
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Social Media U: Take a Class in Social Media - ReadWriteWeb

Buzz Marketing for Technology

One of the topics was microblogging, and Twitter was discussed. He recently told me that every week they have a mini-presentation on one aspect of social media (past topics included ethics, social networks, and social bookmarking). Since then, the students have formed their own vibrant community on Twitter. Lesson # 8 Learn To Podcast.

Class 274