Event: Customer Service Call Centres and Social Media
Laurel Papworth
MARCH 17, 2010
From ATA website : ATA VIC Forum: Social Media & Your Centre — 15 Apr 2010. Many progressive companies are opening up new communication channels and using tools such as Twitter for engagement with their customer base. Attached File >> VIC Forum 150410 WEB.pdf. Twitter: Reputation Management in Social Networks (18).
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