Chuck's Blog: Why Supporting Knowledge Workers Is Hard For IT
Buzz Marketing for Technology
JUNE 27, 2008
I dont know about you, but I dont get charged separately for sending an email, making a phone call, using a conference room to have a meeting, surfing the web, etc. Its almost impossible and self-defeating to charge back for accessing the corporate intranet portal, or using enterprise search, or a wiki platform. blogs, wikis, IM, etc.)
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