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IBM SJ 45-4 | Ethnographic study of collaborative knowledge work

Buzz Marketing for Technology

While observing participants in the process of performing their tasks, we noticed that the wall spaces and boards were plastered with pieces of paper containing checklists, diagrams, how-tos, company policies, flow charts, and various instructions. ” Some processes were carried out exclusively by e-mail or instant messaging.

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PKM and the Organization - Pollard

Buzz Marketing for Technology

As a result, the critical business information flows, shown in the top diagram above, are essentially unchanged from what they were a decade ago. The lower diagram at the top of this article shows whats possible. -- how valuable information flows could be enabled and facilitated by PKM.