Communities Conversation Social CRM Yammer 
Convince & Convert
JUNE 17, 2010
I love the Twitter culture and community, and I spend quite a bit of time using Twitter. link] EllisTweet Given the volume of yammering about how to measure social networking success, I must say that this post, Jay, stands out. It also continues to be a reliable conduit for new visitors here at Convince & Convert.
Proactive Report
DECEMBER 27, 2010
For three years or so savvy companies and organizations have been experimenting with how to become a social brand. They’ve experimented with social media campaigns and activities, mostly in the marketing and PR arena. Some have been dragged into social CRM by their customers.
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