The Success of Customer Service is Dependent Upon True Social Engagement
Techipedia: Tamar Weinberg
MAY 19, 2011
With social media now a mainstream activity — after all, nearly 700 million users are on Facebook , 300 million users are on Twitter , 61.4% About 2 years ago, I connected socially with a corporate communications employee at a large telecommunications company. Large companies seem to fail at social media in many ways.
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