Remove Brand Monitoring Remove Loyalty Remove Sentiment Remove SMS
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What is Customer Experience: 7 Tips to Improve Your CX

Hootsuite

Done right, c ustomer experience will help you increase sales and improve brand loyalty. Hootsuite’s inbox is set up so you can view, respond to, or filter messages from different social networks (and even SMS messages). The Hootsuite analytics tool is especially useful in understanding where customer sentiments lie.

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6 Must-Know Types Of Competitor Analysis Tools With Top Recommendations

Keyhole.co

You find out that a competitor is offering a loyalty program that’s really popular with customers. Monitor and compare any trend for free Here’s a list of features that make Keyhole an excellent choice: It offers comprehensive social media monitoring features to track hashtags, keywords, and accounts across various platforms.