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The 2023 Guide to Social Media Reputation Management

Hootsuite

Jeff Bezos is credited with saying “Your brand is what people say about you when you’re not in the room.” In the age of social media visibility and virality, what people say about you can speed its way to millions of people. And that’s why social media reputation management is so important.

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Brand Reputation Management: 10 Strategies to Avoid Damage

Hootsuite

But in 2023, social media gives brands a unique opportunity to manage their reputations on the front lines. Bonus: Download a free guide to learn how to use social media listening to boost sales and conversions today. You can be an active participant in cultivating and defending your brand. Here’s how.

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What is Customer Experience: 7 Tips to Improve Your CX

Hootsuite

People are more likely to trust their friend’s and family’s recommendations over branded advertising. One popular form of this social proof is user generated content (UGC). A great customer service experience can: recover customer acquisition costs, nurture loyal brand enthusiasts who refer their friends and.

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