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Post Performance Report: Brands transforming social customer care

Sprout Social

Each of these brands deliver A+ customer care , which translates to increased awareness, brand loyalty, positive sentiment and revenue. Engaging with posts and comments in a way that feels genuine and authentic. They’re quick to reply to customer mentions with witty comments and affirmative messages.

Report 66
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What marketers need to know about managing social media through an economic downturn

Sprout Social

Dietrich is a former CMO, most notably the head of marketing who took Atlassian public in 2015. How active are your competitor’s mentions, tags and comments? Encourage conversations in the comments, keep community Facebook groups alive and active, and engage with accounts of all sizes. What does that preparation entail exactly?

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Enterprise 2.0: social scorecard and social media karma

Laurel Papworth

I can’t remember the actual badges but it was something like Video Hero for people who rate or comment on Corporate Videos on the intranet, and so on. A point for every comment you make, a point for every video uploaded etc. Commented 1000 times? Atlassian Confluence wiki karma. Badges for levelling rewards.

Badge 108