ProBlogger

SEPTEMBER 22, 2022

A Jakob Nielsen study once found that 90% of online community users are lurkers (read or observe without contributing) with only 9% of users contributing ‘a little’ and 1% actively contributing. I find that people have responded to this and that comment threads generally stay constructive as a result. Be humble.

Comments 35

Comments Lurker Nielsen Communities 35

SocialFish

MARCH 3, 2011

The goal of this article is to discuss the Salesforce.com community strategy and not the products, although there may be some reference to products and functionality because the Salesforce.com community is built using their own products. I was unable to get statistics for “lurkers&# , but I am sure it is high.

Communities 221

Communities Collaboration Statistics Lurker 221

ProBlogger

SEPTEMBER 22, 2022

A Jakob Nielsen study once found that 90% of online community users are lurkers (read or observe without contributing) with only 9% of users contributing ‘a little’ and 1% actively contributing. I find that people have responded to this and that comment threads generally stay constructive as a result. Be humble.

Comments 26

Comments Lurker Nielsen Communities 26