Needle Threads Customers Into Personal Interactions in New, Social Chat Service
Stay N' Alive
MAY 3, 2011
That service gave me a demo a couple weeks ago - it's called Needle , and I love it! Needle goes above and beyond just the traditional, detect-if-the-user-is-idle chat approach and instead uses social media to improve the experience. Crowdsourced Sales using Pincushion. No ordinary Customer Service Chat.
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