Sweets and Tweets: Tony Hsieh Isn’t the Only One Delivering Customer Happiness
Debbie Weil
DECEMBER 1, 2010
Does the widespread adoption of social media mean that companies are doing business in a better way by listening more closely and interacting with customers? Zappos CEO Tony Hsieh is well known for delivering (aka selling) customer happiness as opposed to shoes or other apparel. Moving the Needle Using Social Media.
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